100% SATISFACTION GUARANTEE
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days for a replacement or a refund (subject to refund policy)
With all bike purchases you receive:
- 15% discount on any apparel and accessories that you purchase that day and for the next 60 days.
- Basic fitting/sizing of bike to the new rider (for a more comprehensive fitting, consider a BikeFit).
- Free maintenance check-up after 30 days.
Qualifying bicycles may be considered for trade-in. For more information, see Trade-Ins.
We support our troops and offer a 15% discount on all our products to active and retired military personnel. (Note: this discount does not apply to maintenance, repairs or bikes)
12-month, no-interest financing is available upon request for qualifying customers.
In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.
If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.
If there’s a problem with a product that you purchased from us, please bring it back to us. We will refund the original purchase amount within 30 days of your purchase for items returned in new condition or are defective, restocking fee of 15% may apply. Merchandise that appears to be used can not be returned.
Special Orders and Labor fees, such as custom wheel builds or other services, are non-refundable.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!